Debt Collection & Chargeback Disputes: Rights for Revenue Recovery

Is it Possible to Begin the Collection Process Before Representment? When customers can’t or won’t pay their bills, it’s a direct hit to the merchant’s bottom line. Chargebacks and revenue loss can make the merchant’s financial situation even more dire. Debt collection and chargeback representment are two remedies merchants can employ to recover funds that […]

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What are MCC Codes?

MCCs are Important for Taxes and Recordkeeping—as well as Chargeback Management MCC codes impact everything from managing chargebacks to deciding which expenses need to be reported to the IRS. What are MCCs and why do they have such a significant impact on a business’s bottom line? What is an MCC? Short for merchant category codes, […]

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Square, PayPal and Chargeback Representment

The Vulnerabilities of Phone-Based Card Readers and DIY Representment Over the last five years, Square and PayPal became major players in the realm of card-present transactions. Both services boast several million merchants taking advantage of their portable card readers, the PayPal Here and the Square Reader. The appeal of these two types of devices is […]

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Are You Considered a High Risk Merchant?

Facebook0TwitterGoogle+0LinkedIn0Pinterest0StumbleUpon1 What Happens If You Are Labeled a High Risk Merchant? As an online merchant, the ability to process credit transactions is vital to the survival of your business. In order to process those transactions though, you will need an account with an acquiring bank. High risk merchants don’t qualify for traditional processing agreements. They’ll […]

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Chargebacks for Credit Card Deposits

Can Cardholders File Chargebacks for Credit Card Deposits? The card networks have created elaborate chargeback regulations, specifically designed to protect the rights of all parties involved in processing credit card transactions. Unfortunately, those regulations often create more questions and uncertainty than they do clarity! For example, if a credit card is used for a deposit, […]

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Chargeback Amount & Representment Amount

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon Cardholders’ Options For Chargeback Amounts and Merchants’ Options For Representment Amounts Chargeback and representment amounts don’t necessarily need to be for the full transaction amount. How do cardholders and merchants determine the correct amount and validate their claim? Chargeback Amounts A cardholder has the right to file a full or partial amount chargeback. Reasons […]

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American Express Chargeback Programs and High Risk Merchants

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon How American Express Defines High Risk Merchants and Enforces Chargeback Programs American Express is just like any other business; it is interested in managing risk and optimizing profitability. As such, the financial institution must carefully monitor threats and make changes when necessary. After careful evaluation, merchants are often labeled “high risk” and placed in […]

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People Involved in the Chargeback Process

Who is Involved in the Chargeback Process? The chargeback process is complex; it involves several different people and institutions. However, once you master the basics, it isn’t too difficult to understand how a dispute progresses from one entity to another. Below is an explanation of the people involved in the chargeback process. The Cardholder The […]

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Writing a Return Policy to Avoid Chargebacks

Refund Policy Requirements for Returned Merchandise If it is easier for the cardholder to file a chargeback than secure a refund, the merchant is asking for trouble. Learn how a business’s return policy can influence the risk of chargebacks. Policy Requirements The merchant’s state and card networks have requirements about how a business communicates its […]

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Late Presentment Chargeback

Why Did I Get a Late Presentment Chargeback? Chargebacks can be filed against merchants for a wide variety of reasons. Unfortunately, a common cause of chargebacks is merchant error. The late presentment chargeback is a perfect example. Fortunately, since late presentment chargebacks are caused by faulty business practices, they can be easily avoided. Processing a […]

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