5 Important Facts About Fraud Detection

It’s Time to Separate Fraud Fact from Fiction The majority of merchants assume that there is only so much they can realistically do about online fraud. Fraud and the resulting chargebacks are generally accepted as a cost of doing business. However, the facts seem to disagree. In truth, there is a variety of different solutions […]

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What Are My Chances of Successfully Fighting a Chargeback?

If You Choose to Dispute a Chargeback, Be Prepared for a Lengthy Battle While most merchants believe the majority of chargebacks are the result of criminal fraud, the truth is that unauthorized transactions accounts for less than 10% of all chargebacks. The vast majority of chargebacks are the result of friendly fraud and merchant error. […]

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Banning Fraudsters and Preventing Chargebacks

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon 6 Tips for Banning Known Fraudsters Chargeback fraud is never fun. There is one hidden perk, however, even if it is pretty insignificant: once you know individuals have engaged in fraudulent activities you can prevent them from victimizing you again in the future. These six simple practices can drastically reduce your risk of future […]

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4 Ways Chargeback Management Could Hurt Customer Loyalty

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon Is Your Approach to Deterring Fraud Also Deterring Your Customers? Which task provides more value to your business: managing chargebacks or maintaining customer loyalty? Unfortunately, many merchants sabotage one while trying to generate ROI with the other. It’s true that it’s not always easy to identify fraud red flags; however, an overzealous chargeback management […]

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When Chargebacks Cause Inadvertent Double Refunds

How to Prevent Double Refunds and Unnecessary Revenue Loss One of the most disheartening discoveries a merchant uncovers is the double refund. Double refunds mean double the revenue loss. What Are Double Refunds? In the inadvertent double refund scenario, a customer is provided with two refunds for the same transaction. These unnecessary refunds are usually […]

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A Friendly Fraud Customer Dispute

Facebook0TwitterGoogle+0LinkedIn5Pinterest3StumbleUpon50 When a Customer Disputes a Transaction Without Contacting the Merchant What is one of the biggest complaints merchants have regarding chargebacks? Without first contacting the business, a consumer disputes the transaction with the bank, completely omitting the merchant from the refund process. The Overwhelming Majority Research conducted by Chargebacks911™ revealed the overwhelming majority of […]

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Best Rules For Managing Recurring Transactions

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon Successfully Manage Recurring Transactions and Minimize Risk Both merchants and consumers benefit from recurring payment plans. Recurring transactions make products more affordable for the consumer. Merchants enjoy the predictable cash flow and payment timeliness. If managed properly, recurring transactions are a great way to boost profitability. When Processing the First Recurring Transaction Setting up […]

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What is Chargeback Fraud?

Chargeback Fraud: An Overview As is the case with any other type of fraud, chargeback fraud involves dishonest practices. Although chargebacks are intended to protect consumers from unfair merchants and identity theft, these bank-facilitated refunds are increasingly misused by consumers. The chargeback fraud definition is commonly used interchangeably with the friendly fraud explanation because it […]

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Indicators of Potential Credit Card Fraud

Best Indicators of Fraud for Card-Not-Present Transactions Credit card fraud is a threat to all card-not-present merchants. Fraudsters use stolen credit card information and complicated technology to scam merchants out of both products and profits. Credit Card Fraud is On the Rise Recent studies have revealed some truly terrifying information. Perhaps more alarming is the […]

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Reduce Friendly Fraud

Top Tips for Reducing Friendly Fraud Businesses are constantly threatened by various risks, especially merchants that accept card-not-present transactions. One relatively new risk is friendly fraud. While not as well-established as other forms of criminal activity, friendly fraud is a costly threat that can inflict significant long-term damage for any business that doesn’t take the […]

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