Disputing Chargebacks: All Your Questions Answered!

Have Questions about Disputing Chargebacks? Here’s What You Need to Know. Merchants might have the right to dispute chargebacks, but knowing when and how to execute that right is confusing. If you have questions about disputing chargebacks, we have the answers. Here’s everything you need to know to ensure success. Why should merchants dispute chargebacks […]

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Are International and Domestic Chargebacks Different?

Is There a Difference Between International and Domestic Chargebacks? Sometimes, it feels like chargeback terminology is unnecessarily complicated. For example, what is the difference between a domestic chargeback and an international chargeback? What is the Difference Between International and Domestic Chargebacks? A domestic chargeback applies to a transaction dispute which involves a merchant, an acquirer […]

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Four Steps to Handling Chargebacks

Handling Chargebacks Isn’t So Bad When You Break It Down Into Four Manageable Steps Just received another chargeback? Can’t stand to lose one more dispute? Tired of flushing revenue down the drain? Fortunately, there are steps you can take to start handling chargebacks effectively. Step 1: Identify the Source When a cardholder files a chargeback, […]

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The Chargeback Fee: An Unnecessary Loss of Revenue

Chargeback Fees Can Seriously Jeopardize a Business’s Longevity—But the Threat is Unnecessary For each chargeback issued, the acquirer will charge the merchant a nonrefundable chargeback fee. Depending on the number of chargebacks a merchant experiences, these chargeback fees can become a very serious threat to the wellbeing of a business. They can also lead to […]

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Chargebacks Without Notification

Why Merchant Bank Statements May Show Surprise Withdrawals Chargebacks are a bothersome financial burden for all merchants. However, when merchants receive chargebacks without notification, the business suffers unfairly at the hands of friendly fraudsters. Initiating a Chargeback Without Notification In the event of a credit card transaction dispute, card network regulations stipulate that the cardholder […]

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“Not As Described” Chargebacks

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon When the Cardholder Claims Products or Services are Not as Described Chargebacks are disputes filed by cardholders or issuing banks when there is a discrepancy with a credit card transaction. Each chargeback is assigned a reason code, which provides merchants with specific information about the reason for the chargeback. A common reason cardholders file […]

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Why Cardholders Can File Delayed Chargebacks

Lengthy Cardholder Time Limits Result In Delayed Chargebacks For Merchants One of the many challenges of chargeback management is unexpected transaction disputes that catch the merchant off guard. These chargebacks often come as a surprise because extended cardholder filing deadlines result in delayed chargebacks for merchants. Why Delayed Chargebacks Happen Chargebacks are a consumer protection […]

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Common Reasons Cardholders File Chargebacks

What are the Most Common Reasons Cardholders File Chargebacks? Many merchants accept chargebacks as simply a cost of doing business. Without a clear understanding of what transaction disputes are and the reasons cardholders file chargebacks, merchants are losing revenue and potentially hurting their relationship with card networks. In order to prevent chargebacks from occurring, it […]

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Services Not Provided Chargeback

Why Merchants Receive Services Not Provided Chargebacks Technically, chargebacks are a consumer protection mechanism. They were designed to protect innocent cardholders from fraud. However, many consumers have learned to abuse the chargeback system. Services not provided chargebacks are a perfect example of how merchant rights can easily get violated. What are Services Not Provided Chargebacks? […]

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American Express Chargeback Time Limits

What are the Cardmember and Merchant Time Limits for Chargebacks, Disputes and Inquiries? There are several ways that American Express chargebacks differ from those issued by other networks. The American Express chargeback time limits for both cardmembers and merchants are one area that is unique. After an inquiry is issued, merchants have 20 days to […]

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