Debt Collection & Chargeback Disputes: Rights for Revenue Recovery

Is it Possible to Begin the Collection Process Before Representment? When customers can’t or won’t pay their bills, it’s a direct hit to the merchant’s bottom line. Chargebacks and revenue loss can make the merchant’s financial situation even more dire. Debt collection and chargeback representment are two remedies merchants can employ to recover funds that […]

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How to Use Visa Account Updater for Chargeback Prevention

Creating a Comprehensive Chargeback Prevention Strategy Creating an effective chargeback prevention strategy demands the strategic use of various tools to create comprehensive protection. Is the Visa Account Updater (VAU) a beneficial tool for your business? Visa Account Updater: Overview The VAU program allows for the electronic exchange of account information among merchants, acquirers, and issuers. […]

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Do Chargeback Disputes Harm Customer Satisfaction?

How Chargebacks Impact the Customer Experience How does a merchant’s chargeback management strategy effect the quality of customer relationships? Do disputes and prevention efforts impact customer satisfaction, trust and commitment? Can merchants protect their bottom line and their reputation? The Key to Success: Identifying the Source of Chargebacks One of the primary concerns holding merchants […]

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Cash Back on Debit Card Transactions: What You Need to Know

What Merchants Need to Know About Offering Cash Back on Debit Card Purchases Providing cash back for debit card transactions is a popular customer service option for brick-and-mortar merchants. For those interested in offering this service, it’s important to understand the card networks’ regulations and potential financial drawbacks for the merchant. What Does it Mean […]

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The Lifecycle of a Credit Card Purchase

The Timing of Deposits for Credit Card Sales Could Help Detect Risk When a consumer makes a purchase, funds do not instantly appear in the merchant’s account. The lifecycle of a credit card purchase includes a delay period between the initial transaction authorization and the funds’ arrival. So, how long does it take for those […]

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4 Ways Chargeback Management Could Hurt Customer Loyalty

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon Is Your Approach to Deterring Fraud Also Deterring Your Customers? Which task provides more value to your business: managing chargebacks or maintaining customer loyalty? Unfortunately, many merchants sabotage one while trying to generate ROI with the other. It’s true that it’s not always easy to identify fraud red flags; however, an overzealous chargeback management […]

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Ultimate Guide: Internet Processing for Credit Card Payments

Understanding the Mechanics of Internet Processing and eCommerce Transactions Merchants interested in establishing an online store must understand the mechanics of internet processing for credit card transactions. The unique characteristics and risks must be carefully considered. Internet Processing Mechanics Internet processing of credit card payments involves different elements than traditional card-present transactions. A brief overview: […]

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Best Rules For Managing Recurring Transactions

FacebookTwitterGoogle+LinkedInPinterestStumbleUpon Successfully Manage Recurring Transactions and Minimize Risk Both merchants and consumers benefit from recurring payment plans. Recurring transactions make products more affordable for the consumer. Merchants enjoy the predictable cash flow and payment timeliness. If managed properly, recurring transactions are a great way to boost profitability. When Processing the First Recurring Transaction Setting up […]

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Preventing Direct Response Advertising Chargebacks

What is Direct Response Advertising and How Does It Affect Chargeback Rates? Any company in the business of selling products or services should also be in the business of marketing. Marketing, the act of promoting a product or service to potential customers, is a continual part of growing and maintaining a business. To compel individuals […]

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Top Five Best Practices to Prevent Chargebacks

In 2012, Visa processed $2.07 trillion in credit card transactions in the United States in a 12 month period. Out of those transactions, cardholders disputed $765.9 million of those transactions (1). A legitimate dispute, known as a chargeback, results in funds being removed from the merchant’s account and returned to the consumer. However, not all […]

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