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Client Relations Manager

Clearwater, FL
Full-time


Chargebacks911 is a fast growing financial technology company offering the industry’s most advanced solutions for managing and mitigating payments fraud and risk. Based in Tampa Bay, FL, we employ more than 400 specialists globally who combine human intelligence and investigation with sophisticated data analytics and machine learning technology.

We are currently looking for a talented Client Relations Manager to join our Client Operations team here in Clearwater!

This is a high level client facing role, directly interfacing with our enterprise merchants and biggest clients. Helping communicate the data we're producing for them and helping them interpret/make use of all the insight our platform generates for them. Almost like a client facing BA role.

The perfect candidate will have experience with:

  • Interfacing with clients over phone, email, video conferences.
  • Ability to understand and generate reporting on financial or technical data
  • Excel
  • Jira
  • Asana
  • Creativly finding solutions to problems
  • Collaborating with stakeholders to prioritize and solve issues.

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