We are currently hiring Chargeback Specialists to be based in our Rayleigh Office.
You will be required to work in a telephony-based role speaking to customers and support them on their transactional queries. In this role, your responsibilities will include:
- Liaising directly with our Merchants to resolve Merchant Chargeback queries
- Investigating and researching credit card Chargeback disputes to build dispute cases in order to recover funds
- Validating internal and third party data to determine appropriate outcomes for our Merchants
- Working on a computer and using our in house systems to be able to provide the best customer service
You will receive on the job training, which will prepare you to be able to work to all financial regulations to be able to perform to the required standards in order to meet or exceed the monthly goals and objectives.
At The Chargeback Company, we are always looking for passionate, empowered and innovative individuals to join us. You will need to be a resilient individual, due to the nature of the calls, and will be someone who enjoys speaking to customers. In addition to this, we are also looking for the following skills and experience in relation to this role.
The ideal candidate will have experience of:
- Excellent verbal and written communication skills
- Good listening skills due to the nature of the calls
- Strong customer service skills
- High level of attention to detail
- The ability to think and act quickly under pressure
Competencies for the role
- Empathy - Being able to put yourself in the Customer’s shoes as every call will be different with some being more challenging than others
- Problem solving – This is vital for this position, whether it is collecting a payment or alternatively putting the correct arrangements in place for the Customer’s account
- Organisation skills – Ensuring that you are punctual, have good time management and are able to work across multiple systems while communicating with Customer’s
- Communication – Able to listen, empathise and understand a variety of issues that a Customer could have in regards to the arrears
About The Chargeback Company
The Chargeback Company is a fast growing financial technology company offering the industry’s most advanced solutions for managing and mitigating payments fraud and risk. Based in Rayleigh, we employ more than 400 specialists globally who combine human intelligence and investigation with sophisticated data analytics and machine learning technology. We've had tremendous success while putting a big emphasis on culture!