Chargebacks911 Founder Monica Eaton was recently invited to share her insight on eBay protections in a feature for Multichannel Merchant.
Multichannel Merchant delivers original research and in-depth analysis of trends and best practices, news, executive summaries, and more. The publication’s aim is to help companies sell and deliver products wherever and whenever the customer wants them, whether at home, work, or anywhere else.
eBay Seller Protection is meant to encourage both buyers and sellers to use the platform to resolve disputes. It is also aimed at protecting sellers from the impact of excessive disputes. However, there’s a bit more nuance to the matter, as Monica explains.
“Unfortunately, eBay Seller Protection does not apply to all transactions,” she notes in the piece. “To be eligible, sellers must respond to the eBay dispute and act within the required timeframe, where applicable. They also must provide any evidence required by eBay in a timely manner.”
Ultimately, it's better to address and alleviate the underlying issues that cause disputes, rather than seek protection from their consequences. “While it’s impossible to prevent every dispute, adopting certain practices can help reduce the number of chargebacks sellers receive. I recommend a series of best practices that form a proactive eBay chargeback protection strategy,” Monica says.