Chargebacks911® COO’s New Expert Guest Post for Multichannel Merchant
Monica Eaton, Co-Founder and COO of Chargebacks911, is a regular contributor at Multichannel Merchant. For her latest feature, Monica explores the recent changes to Visa and Mastercard chargebacks. Specifically, whether they really go far enough to deliver the kind of change we need.
Multichannel Merchant reaches key decision makers responsible for eCommerce, management, marketing and operations. The site offers news, in-depth analysis, and research on multichannel sales, a dominant force in contemporary retail. It’s vital this cohort of readers stay informed and up-to-date on developments regarding landmark changes in chargeback policy.
Visa and Mastercard are introducing long-overdue changes to the chargeback process. We saw the new Visa Claims Resolution rollout last year. Now, Mastercard is in the process of rolling out their Mastercard Dispute Resolution process. As Monica points out, though, these changes still may not be enough.
“What we really need is a general recognition that there’s no consistent processes across card brands,” Monica says. “This inconsistency causes confusion and makes the chargeback process unnecessarily complex and hard to navigate. The solution is for card schemes, banks and merchants to come together and establish consistent and fair procedures that we can standardize across all card brands.”
