Chargebacks911 CEO Monica Eaton was recently cited in Gulf News in a story examining the fallout from major Cloudflare and AWS outages, and how those infrastructure failures expose serious vulnerability in the payments ecosystem.
Gulf News is a leading English-language newspaper in the United Arab Emirates that covers regional and global business, technology, and current affairs. Its technology journalism reaches a wide audience of business leaders, fintech professionals, and decision-makers across the Middle East and beyond.
“Customers retry purchases, cards get hit twice, confirmation pages stall, and suddenly you have a wave of confusion that turns into disputes,” Eaton warns in the article.
The piece highlights just how fragile critical parts of the internet are: when cloud providers like AWS or Cloudflare falter, it doesn’t just disrupt apps and websites—it can break payment workflows. Eaton argues that such outages lead to unintentional duplicate charges, failed transactions, and ultimately a surge in chargebacks as consumers react in confusion.
“Track failed and duplicate transactions. Talk to customers before they start guessing what went wrong. Make a quick log of what happened today so you are not trying to piece it together weeks from now when chargebacks start landing,” she advises. “None of this is about panic. It is about owning the risks you can control.”
