Chargebacks911 & AirlinePros Team Up to Help Eliminate Travel Industry Chargebacks
We're excited to announce our new partnership with AirlinePros, a representation and distribution firm for airlines and travel suppliers. The aim of this new partnership is to eliminate risk posed by both third- and first-party fraud activity in the travel space.
Travel industry partners including airlines, hotels, and online travel agencies (OTAs) took a big hit from chargebacks filed wrongly against them during the pandemic. People are traveling once again; the bounce-back began in 2021, with global passenger numbers up almost 30% to 2.3 billion. However, this was still only around half of 2019’s volume of 4.5 billion travelers. According to the International Air Transport Association (IATA), it will be 2024 before passenger figures return to 2019 levels. In part, this is due to a lack of personnel such as pilots, which leads to cancellations and disruptions and, ultimately, customer dissatisfaction. Those buyers will, in turn, seek refunds or chargebacks.
AirlinePros recognized the struggles their partners were experiencing and sought to solve this problem with Chargebacks911's help. Their aim is to assist travel providers worldwide to reduce the losses associated with chargebacks wrongly filed against them. Data sets provided by Chargebacks911 will include negative and positive information about disputes and chargebacks, which help fight friendly fraud as well as cases of true criminal fraudulent activity.
“For us, this is a key issue that we’ve identified for the airline industry on an ongoing basis,” says AirlinePros CEO Achma Asokan Foster. “So, we acted by bringing in the expertise, experience, and knowledge of Chargebacks911, to deal with the thousands of chargebacks resulting from the disruptions due to the pandemic and any other reason. We believe that Chargebacks911 will play an important role both in a preventative capacity and improve the overall customer experience for our client airlines and the industry at large.”
“Chargebacks911 is well-versed in supporting merchants in the travel space, with deep knowledge and understanding of how the industry works when it comes to fraudulent activity,” adds Chargebacks911 Director of Strategic Partnerships Harlan Hutson. “Airlines are particularly unique in this world, with added complexities and multiple players along the chain, so we are delighted to be able to offer our unparalleled expertise and solutions to AirlinePros clients as it works to get the industry back to normal.”