Chargebacks911® Pandemic Response Featured by PaymentsJournal

Company Offers Special On-Demand Services to Alleviate Chargeback Pain

More and more commerce is moving online as stores remain closed under ongoing quarantine conditions continue. The unfortunate downside to that, as pointed out in a new feature for Payments Journal, is that online fraud is growing at a faster rate, too. In response, Chargebacks911 offers a new way to make chargeback management simpler than ever before.

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As explained in the piece, eCommerce chargebacks are becoming a serious concern as the COVID-19 crisis drags on. “In the past few weeks, we’ve tracked an increase in overall chargebacks of about 23%,” says Chargebacks911 COO Monica Eaton-Cardone. The effect may be moderate in some verticals. In others, though, the change is dramatic; with digital goods, chargebacks are up by nearly one-third.

Many of these new disputes are cases of friendly fraud, which is very difficult for merchants to address. In response, Chargebacks911’s new offering aims to make chargeback reduction quick and simple. We’re offering fast chargeback reduction with no contract or technical integration, all backed by a paid-on-performance model.

“We want to do our best to help merchants survive this crisis,” Monica says. “If you’re an online retailer – especially in a high-risk industry like travel or hospitality – you can’t just ignore the chargebacks that are coming in, and you can’t anticipate that tomorrow is going to be better. You need to prepare for the worst, because that’s the best way to make sure you’re there tomorrow, which is ultimately what your customers want.”