Monica Eaton Projects “Substantial” Shipping Delays
Chargebacks911® COO Monica Eaton offered her thoughts in a new feature for Supply & Demand Chain Executive. In the post, Monica and other subject matter experts offer their insight on how the coronavirus outbreak is impacting global supply chains and order fulfillment.
Supply & Demand Chain Executive reaches thousands of C-level executives involved in the end-to-end global supply chain and in the global food and beverage industries. The deliver freshly-curated content via their magazines, newsletters, webinars, eBooks, whitepapers, and other channels to keep readers in-the-know about developments in supply chain and fulfillment.
Housebound customers are buying more and more online. That’s great news for online retailers…at least at first glance. Unfortunately, there’s the threat of supply chain shortfalls, shipping delays, and other obstacles that could drain any potential profits.
“Goods coming from outside the US could end up stranded at ports without drivers to accept them,” Monica explains. “If merchants manage to get goods out on time, there’s the added problem that shipping is heavily reliant on trucks as well. Thus, we could see substantial shipping delays, leading to canceled orders, frustrated customers and potential chargebacks.”
The impact of coronavirus is going to be felt long after the actual outbreak wanes. “It’s a difficult situation,” Monica continues. “Merchants are accountable to their customers, but a shortage of truck drivers is entirely out of their hands. Meanwhile, they could suffer from lost sales opportunities and canceled orders at the same time.”
