Monica Eaton & Other Experts Comment on the State of Cybersecurity in 2021
Chargebacks911 COO Monica Eaton was recently asked to share her expertise as part of a new feature for the Fintech Times. In the piece, Monica discusses the state of cybersecurity in the present moment, and where we can expect things to develop in 2021 and beyond.
The Fintech Times is a bimonthly publication exploring the explosive world of financial technology. They blend first-hand insight, opinions, and expertise with observational journalism to provide a balanced and comprehensive perspective of this rapidly evolving industry.
In the piece, Monica notes that we’ve seen substantial growth in online commerce. However, this state of affairs isn’t without its drawbacks.
“While this has been a hugely positive step for many, those operating in the online space have faced challenges, especially when it comes to chargebacks,” she notes. “Some industries have experienced 10 times the amount of payment disputes prior to the pandemic.”
Issues with fulfillment, web traffic, new technology integrations, and user experience all contributed to the challenges of confronting merchants. Moving forward, sellers will need to take steps to address these issues, or risk substantial losses.
“As we head into 2021, these issues aren’t likely to disappear, even when we dare to explore a world after the pandemic. Customers have become comfortable with e-commerce being a staple point of their shopping experience and businesses are embracing their newfound online capacities.”
