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Chargebacks911® COO Talks Consumer Protection With NBC News

Monica Eaton-Cardone Offers Consumer Tips to Prevent COVID-19 Scams

Chargebacks911 COO Monica Eaton-Cardone recently sat down with Cyndi Edwards and Danny New of WFLA News in Tampa. Their fascinating conversation centered on how fraudsters are taking advantage of the current COVID-19 crisis, and how consumers should protect themselves.

WFLA is an NBC-affiliated television station in Central Florida. The station is one of the primary news outlets serving daily coverage to the 3.5 million residents of the Tampa-St. Petersburg metro area.

COVID-19 concerns continue to influence consumers’ behavior and choices. And, any time there’s confusion or disruption in the market, fraudsters will find a way to take advantage of the situation. “It’s a victim environment, for sure,” Monica says.

Monica cites phishing scams as a major threat source at the present moment. Some fraudsters try to trick consumers into donating to fake charities, while others entice consumers to click a fake link that redirects them to a scam site. In any case, the primary goal remains the same: use the crisis as an opportunity to steal from consumers.

“I think things have definitely ramped up [since the crisis began]. I saw a report recently that eCommerce activity…has increased by almost 40%,” Monica says. With more people buying online, many are engaging in online shopping for the first time. “There are criminals who prey on these types of scenarios.”