Monica Eaton Says Consumers are Filing Chargebacks “the Wrong Way”
Monica Eaton recently spoke with Christopher Elliott at the Washington Post to offer some key insight for a new feature on chargebacks in the age of coronavirus. According to the piece, chargebacks can be a valuable method for consumers to recover funds but can present new problems, too.
The Washington Post is one of the leading news outlets in the US. The paper reaches more than one million readers each day through its print and digital offerings, offering news and analysis on current events and breaking stories.
With cancelations, delays, and other impediments resulting from the coronavirus outbreak, consumers are expected to file a surge in chargebacks. As one of the world’s leading experts on the subject, Monica was able to offer some key insight into the matter for the piece.
“Since the pandemic, there’s been an explosion in credit card disputes,” Monica explains at the beginning of the feature. “The major problem is, people are filing disputes the wrong way. It’s adding additional hardships on businesses that are already struggling with disruptions, loss of income and sick employees.”
Cardholders are within their rights to file chargebacks in the event of fraud or abuse. However, the more trouble we see resulting from this current outbreak, the more likely we are to see customers file friendly fraud chargebacks instead.
