Chargebacks911® COO Quoted by The Washington PostMonica Eaton On the Do’s and Don’ts of Travel Chargebacks

July 27, 2022 | 2 min read

Chargebacks911® COO Quoted by The Washington Post

In a Nutshell

Chargebacks911 COO and Co-Founder Monica Eaton was mentioned in a recent Washington Post article for the second time this summer. The article discusses the use of chargebacks in the travel industry.

Due to fuel costs, inflation, and lingering effects of the pandemic, air travel is currently costly and problematic. In a recent feature, the Washington Post details rising consumer concern for the increasing costs and hassles endemic to the airline industry. It also explores why consumers are turning to chargebacks to recoup losses from unfair practices, featuring insight from Chargebacks911 COO Monica Eaton.

The Washington Post is an American daily newspaper published in Washington, D.C. It is the most widely circulated newspaper within the Washington metropolitan area and has a large international audience. Daily broadsheet editions are printed for D.C., Maryland, and Virginia.

According to the article, consumers can dispute a credit card charge for goods and services they did not receive or accept under the Fair Credit Billing Act. The bank will investigate, and if it sides with the consumer, that individual will get a refund.

When asked for her opinion on the matter, Monica agreed it has become more commonplace for consumers to actively dispute credit card payments and demand refunds from their banks. According to research by the company, the number of such disputes has risen by 25% since the start of the pandemic.

On this note, experts warn that chargebacks are not a “magic bullet.” Therefore, consumers should be cautious about filing chargebacks arbitrarily. The author stresses that chargebacks should only be filed when an airline charges you unfairly.

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