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Chargebacks911® COO Invited to Join Emerging Payments Association Advisory Board

Monica Eaton-Cardone Brings Wealth of Expertise to New Advisory Role

We’re happy to announce that the Emerging Payments Association (EPA) recently invited Chargebacks911 COO Monica Eaton-Cardone to sit on their advisory board for 2021.

The EPA is an organization promoting collaboration and innovation across the payments ecosystem. Members of the board are nominated and voted on by the members of the organization based on industry leadership, seniority, ability, passion, and expertise. As a member of the EPA board for 2021, Monica will be in a position to help influence the industry and represent the entire payments community.

This is a great step forward; not only for Chargebacks911, but the industry as a whole. For more than a decade, Monica has been at the forefront of pushing for change and innovation in the payments space. She is a longtime advocate of overhauling the industry’s approach to the chargeback process. As she notes, the industry’s method of handling payment disputes is in desperate need of updating and modernization.

“The chargeback process is a product of an earlier era in the payments space,” Monica explains. “It predates innovations like EMV chip cards, mobile commerce, and even the internet itself. This creates abundant opportunities for cardholders to abuse the process while creating other vulnerabilities resulting from insufficient industry policies and procedures.”

In her role as a board member for 2021, Monica hopes to push for the change that the payments industry truly needs. “We’ve made some progress in recent years, but there’s still a long way to go,” she says. “I’m excited to work alongside other leaders in the payments space to help push for a stronger, more resilient industry.”

Click here to view the EPA announcement, as well as a full list of 2021 board members.