Chargebacks911® COO Interviewed by Digital Transactions

Chargebacks911® COO Interviewed by Digital Transactions

Monica Eaton-Cardone Discusses Fraud & Chargebacks for Industry Magazine

Chargebacks are an established problem for merchants. But, as Chargebacks911® COO Monica Eaton-Cardone explains in a new feature for Digital Transactions, the problem is not static; in fact, it’s evolving at a rapid pace.

Digital Transactions is a news outlet dedicated to serving the informational and analytical needs of the market as it undergoes fundamental transformation due to shifts in technology and consumer behavior. Since 2003, the site has provided critical insight into the day-to-day strategic concerns of businesses operating in the digital market.

Some banks are streamlining the chargeback process, thereby making it easier for cardholders to dispute charges. As Monica explains in the piece, such an approach can be viewed as “a competitive differentiator for many banks.” This makes it easier for cardholders to abuse the chargeback process, whether they intend to do so or not.

We’re seeing more and more cases of cardholders engaged in a practice known as “double-dipping.” This refers to cardholders requesting a refund from the merchant, while also filing a chargeback at the bank level at the same time.

Many of our present troubles with chargebacks have been made worse by the COVID-19 outbreak. However, we shouldn’t simply trust that things will go back to normal once the world reopens fully. The behaviors that cardholders learn now will continue even after things return to normal.