Monica Eaton on How to Take Your Company From “Good” To “Great”
Chargebacks911 COO Monica Eaton, a widely-respected leader in the payments and fraud management space, sat down with Jerome Knyszewski of Authority Mag for an insightful and fascinating conversation. Over the course of the interview, Monica discussed her background, lessons she’s learned, and what makes Chargebacks911 stand out in the industry.
Authority Magazine is a digital publication, is devoted to sharing thought leadership and interviews with well-respected authorities in business, film, sports, and technology. They use these interviews to draw out stories that are both empowering and actionable for their thousands of readers.
Monica knows the importance of innovation and being forward-thinking firsthand. “We are the first company to really specialize in chargeback management, and because of that we have the benefit of first-mover advantage,” she explains. “We were also the first company to recognize that chargeback reason codes were not a reliable indicator of chargeback sources…This gives us the power to deliver a better ROI for our merchants.”
This commitment to innovation is one of the principles that make a company truly great. It also positions these brands to maintain a competitive edge over time.
“[great companies] are leaders in their industry and are well-respected because they’re innovators. Great companies are never content to remain static; they’re always looking for new ways to change the game, provide better value to customers, and move the industry forward.”
