Chargeback Management Lessons From Monica Eaton for PayJunction Blog
In a guest feature for the PayJunction blog, Chargebacks911® COO Monica Eaton dishes out some chargeback management advice for new and experienced merchants. With a nod to the issues endemic to the post-Covid landscape, Cardone lists several steps businesses can take to alleviate chargeback stress.
PayJunction is an industry-leading payment services provider. The company helps thousands of merchants conduct millions of transactions every day. As such, chargebacks are a primary concern for many of PayJunction’s core readership.
Monica notes that the rate of chargebacks has been significantly rising in recent years with no signs of slowing. She stresses the importance of being vigilant and proactive about their business practices. Many disputes can be avoided before they become chargebacks, and that should always be a goal. But when prevention fails, knowing how to identify and combat vulnerabilities hidden within your practices is key.
“Chargeback management isn’t a purely reactive process,” Eaton assures us. “If done correctly, you can diagnose recurring chargeback triggers and identify patterns among disputes. You can then eliminate many of them before they happen. With chargeback source data at your disposal, you can build out a strategy that’s customized to your unique business needs.”
