Chargebacks911® COO Monica Eaton Quoted in Loss Prevention Magazine
Monica Eaton, Co-Founder and COO of Chargebacks911, recently contributed an article regarding the post-holiday chargeback rush to Loss Prevention Magazine. In her piece, Monica discusses the annual chargeback headache most merchants experience after tax day, and what they can do about it.
LP Magazine (aka LossPrevention Magazine and LPM) was established in 2001 to provide news, information, and educational content for retail security—more commonly known as loss prevention or asset protection—professionals. Over the past two decades, LP Magazine has established itself as the leader in loss prevention news and education and the premier voice of the LP industry fulfilling its mission statement below with award-winning results, including Best B2B Magazine from NicheMedia and a Gold Marcom Award for Magazine Design.
According to the article, every year, like clockwork, merchants experience a sudden influx of chargebacks. From the beginning of January and almost into April, companies will get the “holiday hangover,” in which dispute volumes can rise by as much as 40 percent.
“The reason for this isn’t hard to understand: after the holidays, many people return gifts, and many of them use the chargeback process rather than contacting a merchant directly, which can often involve packaging the item or returning it to a store,” Monica explains. “A chargeback is far easier, often involving only a phone call or an online form; and if you did, in fact, receive a fully working product, then you can keep it and get your money back.”