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Payment Disputes Articles

payment card dispute

Payment Dispute

Payment Disputes: the Ultimate Merchant’s Guide to Protect Your Business

What is a payment card dispute? In simple terms, it’s a situation in which a cardholder reaches out to their issuing bank to demand that a charge on their card statement be reversed.

Chargebacks vs Disputes

Chargebacks vs Disputes

Exploring the Chargeback-Dispute Dichotomy

You’re probably familiar with chargebacks to some degree. However, you sometimes hear this process referred to as a “chargeback dispute,” or simply as a “dispute.” This raises some questions: is a dispute the same thing as a chargeback?

dispute management system

Dispute Management System

How to Choose the Right Dispute Management System for Your Business

Choosing a dispute management system for your business is a critical decision. Adopting the right tools and strategies can help you recover revenue,

Transaction Dispute

Transaction Disputes

What are Transaction Disputes? Why Do Customers Dispute Their Transactions?

Transaction disputes are an increasingly-common obstacle for merchants working in remote channels such as eCommerce. These disputes serve an important function in the payments ecosystem.

how banks investigate disputes

How Banks Investigate Disputes

Exploring the Rules & Processes That Determine How Banks Investigate Disputes

Most online merchants are probably familiar with payment disputes (commonly known as chargebacks). They know that the bank takes their money based on a cardholder complaint.

Customer Dispute

Customer Disputes

What Are Customer Payment Disputes? Are They Ever a Good Idea?

Customer disputes offer important consumer protections for making credit and debit card transactions. Having said that, they were designed to be used as a last resort,

Credit Card Dispute Process

Credit Card Dispute Process

The Credit Card Dispute Process for Visa & Mastercard, Step-by-Step

The credit card dispute process can be confusing…but if you’re reading this, you probably already know that.
Current chargeback protocol is based on decades of technology updates,

Debit Card Dispute

Debit Card Disputes

Are Debit Card Disputes the Same as Credit Card Disputes?

Debit card disputes are very similar to credit card disputes...at least from the merchant’s perspective. From the cardholder’s point of view, however, debit card disputes can cause much more trouble than a credit card dispute.

credit card dispute process

Credit Card Dispute

Get the Rundown on the Credit Card Dispute Process

A credit dispute, more commonly known as a credit card chargeback, occurs after your customer, identifying a transaction they believe is not valid, disputes the transaction to the issuing bank.