Payment Disputes: the Ultimate Merchant’s Guide to Protect Your Business
What is a payment card dispute? In simple terms, it’s a situation in which a cardholder reaches out to their issuing bank to demand that a charge on their card statement be reversed.
Exploring the Chargeback-Dispute Dichotomy
You’re probably familiar with chargebacks to some degree. However, you sometimes hear this process referred to as a “chargeback dispute,” or simply as a “dispute.” This raises some questions: is a dispute the same thing as a chargeback?
How to Choose the Right Dispute Management System for Your Business
Choosing a dispute management system for your business is a critical decision. Adopting the right tools and strategies can help you recover revenue,
What are Transaction Disputes? Why Do Customers Dispute Their Transactions?
Transaction disputes are an increasingly-common obstacle for merchants working in remote channels such as eCommerce. These disputes serve an important function in the payments ecosystem.
Exploring the Rules & Processes That Determine How Banks Investigate Disputes
Most online merchants are probably familiar with payment disputes (commonly known as chargebacks). They know that the bank takes their money based on a cardholder complaint.
What Are Customer Payment Disputes? Are They Ever a Good Idea?
Customer disputes offer important consumer protections for making credit and debit card transactions. Having said that, they were designed to be used as a last resort,
The Credit Card Dispute Process for Visa & Mastercard, Step-by-Step
The credit card dispute process can be confusing…but if you’re reading this, you probably already know that.
Current chargeback protocol is based on decades of technology updates,
Are Debit Card Disputes the Same as Credit Card Disputes?
Debit card disputes are very similar to credit card disputes...at least from the merchant’s perspective. From the cardholder’s point of view, however, debit card disputes can cause much more trouble than a credit card dispute.
Get the Rundown on the Credit Card Dispute Process
A credit dispute, more commonly known as a credit card chargeback, occurs after your customer, identifying a transaction they believe is not valid, disputes the transaction to the issuing bank.