How These 11 Businesses Prepare Their Customer Service Department for the Holidays
For many businesses, the holiday season represents a significant portion of annual sales volume. Understandably, the substantial increase in customer interactions can put a strain on all departments,
The Holiday Shopping Frenzy is Well Underway. Are You Prepared?
eCommerce sales volume in the U.S. will increase significantly as we move into the final weeks of 2016.
Online sales during the holiday shopping season are projected to rise 17% over the previous year’s figure.
Understanding the Implications of MasterCard’s Dispute Administration Fee
Numerous fees are involved in processing payment card transactions, with funds going to various entities including issuers, card networks and acquirers.
In most situations, the merchant is debited for these reimbursements.
How Optimizing the Mobile Customer’s Experience Could Generate More Revenue
The figures are in. Mobile commerce is now a force to be reckoned with. U.S. mobile retail sales are expected to reach $204.6 billion by 2018—or four times what was spent in 2014.
Chargeback Reason Code 85: Credit Not Processed
While a significant portion of chargebacks are filed illegitimately by friendly fraudsters, the blame for transaction disputes doesn’t always lie elsewhere. There are several chargebacks that result from merchant error,
What Evidence Can Be Used to Challenge Chargebacks?
Each chargeback dispute requires compelling evidence to demonstrate that the chargeback is illegitimate and the original transaction is valid.
What is Compelling Evidence?
There are a myriad of different types of documentation that are considered ‘compelling evidence’.
How to Build a Culture of Quality in Your Customer Service Department
Providing an exemplary customer experience is one of the most important aspects of an effective chargeback prevention strategy.
Emphasizing certain personnel skills and creating a culture of excellence will help ensure a satisfactory customer experience,
The Integration of OS-Pay into eCommerce Introduces New Earning Potential
A new development in mobile wallet technology is set to revolutionize eCommerce in the next two to five years. The so-called ‘OS-Pay’ could drastically change consumers’ purchasing behaviors and merchants’ fraud management.
Cases of Account Takeover Fraud Increased 112%, Victimizing Consumers & Merchants Alike
With EMV migration well-underway in the U.S., and already complete in most of the rest of the world, classic identity theft techniques continue to grow less and less effective.
Industry Experts Share Real-World Examples & Address the Challenges of Affiliate Fraud
Affiliate marketing is proving itself as a viable way to generate revenue, and everyone from online merchants to networks to publishers to traffic providers are eager to cash in.