Solutions
Resources
Contact
Login

Articles

Visa Claims Resolution

Visa Claims Resolution (VCR)

20 Questions & Answers About Visa's New Chargeback Dispute Process

In April 2018, Visa goes live with a new global dispute process called Visa Claims Resolution, or VCR. This new system aims to reduce timelines and simplify the chargeback dispute process by shifting from the current litigation-based model to a liability assignment model.

chargeback insurance

What is Chargeback Insurance?

What is Chargeback Insurance and Will it Solve Your Chargeback Problems?

Chargeback insurance sounds like a pretty sweet deal, doesn't it?
Insurance that protects you against chargebacks the same way fire insurance protects you from fire damage,

Account Takeover Fraud

What Is Account Takeover Fraud?

The latest annual figures show Account Takeover Fraud costing victims an average of $263 out of pocket.

Account takeover fraud cases increased by 45% in just the second quarter of last year, according to a study from October 2017.

Return Fraud

Avoid Return Fraud

The Secret to Prevent Billions in Return Fraud!

The period between Thanksgiving and the end of the year is prime time for retail. But, once the presents are opened and the leftovers finished up,

State of Chargebacks

The State of Chargebacks 2018

Separating Chargeback Fact from Fiction in the New Study from Kount® & Chargebacks911®

Information on chargebacks is notoriously hard to come-by.
Chargeback reason codes often mask friendly fraud, rather than genuine criminal fraud because outdated,

Visa Regulations

Visa Chargeback Regulations

How New Visa Regulations Will Impact eCommerce Merchants

Card network regulations are an important part of the ongoing effort to modernize chargeback policy. Some updates are minor, while others are sweeping regulation overhauls. All are meant to improve the process…but sometimes the revisions can make life more difficult for merchants.

Card_linked Marketing

Card-Linked Marketing

Exploring the Perks and Pitfalls of Card-Linked Marketing

Card-linked marketing, or CLM, became a hot topic for both brick-and-mortar and eCommerce merchants over the last several years. This innovative tactic can enable better customer targeting and significantly reduce the cost of marketing…but does it really deliver?

Prepaid Card Chargeabcks

Prepaid Card Chargeback

Can Cardholders File Prepaid Card Chargebacks? You Might be Surprised.

Consumers are loading hundreds of billions of dollars onto prepaid cards each year. That’s great news for online retailers, as it opens previously-unbanked individuals to the eCommerce marketplace…but what happens when a transaction doesn’t go as planned?

PSD2

PSD2 Preparation

The PSD2 is Coming. Here’s What You Need to Know.

No policy change coming in 2018 promises to disrupt the payments industry more than the Revised Payment Services Directive, or PSD2. The EU directive,

Post Holiday Chargebacks

Post-Holiday Chargebacks

Make Chargeback Prevention Your New Year's Resolution

2017 was a happy holiday for most online retailers.
According to data published by Mastercard, online sales saw an 18.1% rise compared to last year—a huge increase that showcases the booming consumer interest in eCommerce.