Pre-Compliance Chargebacks: What are They and What do They Entail?
Pre-compliance chargebacks are a topic of mass confusion in the processing world today. These chargebacks (sometimes referred to as chargeback reason code 98) are misunderstood by merchants,
How Effective is Your Current Chargeback System?
A chargeback system is difficult to manage—especially for new merchants. It involves a lot of intricacies relating to the people and processes. You’ll need to understand:
Chargebacks: A Basic Explanation
We have a really great article explaining what a chargeback is.
Stats Show mCommerce Continues to Increase Both Profits and Risks
The popularity of mobile commerce is flourishing. Consumers are gaining confidence in mCommerce security and have come to rely on mobile’s ease of use.
Earlier this month, PlayStation users found that their PlayStation Network accounts had been hacked, and that "the hackers had made hundreds of dollars' worth of fraudulent purchases". (1) Unfortunately for the victims, they were given just two choices by Sony: "pay hundreds of dollars to cover the fraudulent charges,
Visa's Pre-Arbitration Chargeback Process
You’re probably already familiar with the concept of chargebacks. If not, be sure to check our blog article explaining what a chargeback is.
The concept of a pre-arbitration chargeback, however,
Chargeback Reason Code 57: Fraudulent Multiple Transactions
Each chargeback is accompanied by a numeric reason code. Mastercard and Visa chargeback reason codes vary, but each credit card network maintains a list to help merchants understand what caused the dispute.
Sony and Customers Clash Over Chargeback Policy
A recent scuffle between Sony and their customers illustrates the difficult situations surrounding chargebacks and begs the question: is it possible to take chargeback prevention too far?
Chargeback Reason Code 71: Declined Authorization
Unfortunately, many chargebacks are caused by merchant error. Visa chargeback reason code 71 is the perfect example (Visa chargeback reason code 74 is another). Criminals and friendly fraudsters don’t cause these profit losses;
Chargeback Reason Code 62: Counterfeit Transaction
In general, the Visa reason codes are pretty easy to understand. The titles aptly describe what went wrong with the transaction. However, some aren’t as self-explanatory as others.
Chargeback Reason Code 76: Incorrect Currency or Transaction Code, or Domestic Transaction Processing Violation
Chargebacks that result from processing errors are costly and unnecessary. Visa chargeback reason code 76 is just such an example: a merchant doesn’t communicate properly or makes a simple processing mistake.