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merchant rights

A Merchant’s Chargeback Rights

How Merchants Can Uphold their Chargeback Rights

When people hear the phrase, “chargeback rights,” they think of consumers. Consumers have the right to file a chargeback against unscrupulous merchants and in instances of fraud.

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Pre-Compliance Chargebacks

Pre-Compliance Chargebacks: What are They and What do They Entail?

Pre-compliance chargebacks are a topic of mass confusion in the processing world today. These chargebacks (sometimes referred to as chargeback reason code 98) are misunderstood by merchants,

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Chargeback System

How Effective is Your Current Chargeback System?

A chargeback system is difficult to manage—especially for new merchants. It involves a lot of intricacies relating to the people and processes. You’ll need to understand:

Chargebacks: A Basic Explanation

We have a really great article explaining what a chargeback is.

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Chargeback Fraud

There’s Nothing Friendly About Chargeback Fraud

Fraud is one of the most common reasons cardholders employ to file a chargeback. But within the context of true fraud, resides another form of deceit called friendly fraud.

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Pre-Arbitration Chargeback

Visa's Pre-Arbitration Chargeback Process

You’re probably already familiar with the concept of chargebacks. If not, be sure to check our blog article explaining what a chargeback is.
The concept of a pre-arbitration chargeback, however,

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Visa Chargeback Reason Code 57

Chargeback Reason Code 57: Fraudulent Multiple Transactions

Each chargeback is accompanied by a numeric reason code. Mastercard and Visa chargeback reason codes vary, but each credit card network maintains a list to help merchants understand what caused the dispute.

Sony Chargebacks

Sony Chargeback Policy

Sony and Customers Clash Over Chargeback Policy

A recent scuffle between Sony and their customers illustrates the difficult situations surrounding chargebacks and begs the question: is it possible to take chargeback prevention too far?