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ATPS Fraud 2021: The State of Travel Industry Chargebacks in 2021

Executive Interview with Chargebacks911® COO Monica Eaton Cardone

Monica Eaton-Cardone of Chargebacks911 is perhaps the world’s leading expert on chargebacks in the travel industry. As part of ATPS Fraud 2021, Monica was able to sit down with Sandra Feinberg (Global Workload Lead – Fraud, Microsoft) and Christopher Staab (Managing Partner, Airline Information) for a fascinating executive interview.

ATPS Fraud 2021 brought together professionals from airlines and travel companies around the world to connect, share insights, and stay ahead of the fraudsters plaguing the travel space. Hundreds of professionals met for this special virtual event to share the latest fraud prevention strategies and solutions to keep businesses safe.

During their conversation, our hosts discuss the current state of chargebacks in the travel space. They explore why cardholders are filing more chargebacks in every vertical, and how this will impact airlines as travel reopens.

There was a clear structural change in the chargeback landscape as a result of Covid-19. But, while things are beginning to get back to normal, the flood of chargeback activity brought on by the pandemic is far from over. The consumer behaviors developed through this experience will have long-term ramifications for travel merchants globally.