6 Steps to Resolving Employee Conflict in a Post-COVID World

Chargebacks911® COO’s New Guest Feature for Under30CEO

Chargebacks911® COO Monica Eaton-Cardone understands the challenges of management during times of stress or crisis. She leveraged her entrepreneurial expertise in a new guest feature for Under30CEO to share how leaders can resolve conflicts and maintain consistent teamwork, even when working remotely.

Under30CEO is the leading media site covering news, advice, trends & events for the young entrepreneur. They host a podcast with thousands of followers, along with regular blog posts and guest content from expert entrepreneurs to give young leaders the insight they need to succeed.

We’re in uncharted territory with COVID-19. With workforces around the world operating remotely, there’s plenty of opportunities for conflict and miscommunication to arise. That said, conflict can present the chance for greater synergy.

“Managers and leaders have a new problem on their hands,” Monica explains. “But, although this conflict is a part of life, it doesn’t necessarily have to be a bad thing. Some disagreements can help employees learn how to dialogue, solve problems, and see situations from another perspective…if leveraged properly, that is.”

In the feature, Monica offered sage advice about managing conflict in the current situation. Leading by example and knowing your boundaries, for instance, are two important points to keep in mind.

“Every situation is different. While some coworker disagreements will require your interference, others might be better addressed if the parties can work it out on their own…it’s important that you exercise a measure of respect if they desire to work it out is expressed.”