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5 eCommerce Threats Facing IT Professionals in 2020

Monica Eaton-Cardone Weighs in on IT Security for Retail IT Insights

In her latest feature for Retail IT Insights, Chargeback911® COO Monica Eaton-Cardone offers insight on five of the biggest threats facing IT professionals today, and how to contend with these challenges.

Retail IT Insights is a business strategy resource for innovative yet pragmatic technology solutions in the retail industry. Their goal is to help retail executives make informed decisions about technology and operations solutions for every sales channel through newsletters, webinars, and other exclusive content.

The digital market changes at lightning speed. With technologies and business models like BOPUS, OTAs, subscriptions, and more, IT professionals have their work cut out for them keeping up with new security obstacles these technologies present. “Disruption in the market is a good thing; it creates space for innovation and, ultimately, better services,” Monica suggests. “That said, bad actors are always keen to identify new opportunities to abuse people.”

These threats aren’t limited to deliberate acts of criminal fraud. Anything from misunderstandings to customer mentality can cause problems. That’s why pros in the security sector need to be prepared for what’s to come in the next decade.

“Consider open banking; greater interoperability between banks and third-party services means more data moving through a larger ecosystem. And, like sharks that sniff blood in the water, it’s already attracting fraudsters. We’re going to see even more momentum in this direction with the new decade, and we need to be ready for it.