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Chargeback Rights

Chargeback Rights

How Merchants Can Uphold their Chargeback Rights

Chargeback rights help ensure consumers never get stuck paying for credit card purchases they didn't make. All cardholders have the right to file a chargeback against corrupt merchants and/or in instances of fraud or identity theft.

Chargeback Excuses

Chargeback Excuses

Top 4 Reasons Merchants DON’T Fight Chargebacks

Chargebacks are an issue for just about everyone in the eCommerce space. Most online businesses will at least see the occasional chargeback, while some merchants are hit so frequently,

Friendly Fraud

Friendly Fraud

What is Friendly Fraud?

Well-intentioned customers may accidentally commit friendly fraud because they don't understand the differences between a traditional return and a bank-issued refund. They assume a chargeback is simply a different way of getting their money back,

Chargeback Rules

Chargeback Rules

Chargeback Rules & the Chargeback Process

Chargeback rules govern every phase of the chargeback process. Time limits, reasons and reason codes, fines and fees…all of these and more are in the rulebook.
While these regulations play an important role in helping merchants challenge chargebacks,

Travel Industry Costs

Travel Industry Costs

Managing Payments Costs the Industry Billions Each Year. The Solution: Better Fraud Management.

The good news is, things are looking up for travel agents. According to data published by Statista, the average travel intermediary’s profits as a share of revenue doubled from 6% in 2005 to 12% in 2015.

Chargeback System

Chargeback System

How Effective Is Your Current Chargeback System?

The term "chargeback system" describes the policies and procedures a merchant has in place to deal with credit card chargebacks. Preventing and fighting chargebacks, however, is difficult—especially for new merchants.

California Consumer Privacy Act

California Consumer Privacy Act (CCPA)

Even if You’re Not in California, the CCPA WILL Affect You

The CCPA, or California Consumer Privacy Act of 2018, was formally approved on June 28 of this year. The law is set to go into effect on January 1,

A Chargeback Carol

A Chargeback Carol

Learning from Chargebacks Past, Present, and Future

Let’s face it: it's nearly impossible for merchants to ignore the financial aspect of the holiday season.
While consumers may feel rather "bah, humbug"-ish about this, retailers know how high the stakes are: Black Friday is still the heaviest shopping day of the year,

2018 Holiday Sales Kickoff

2018 Holiday Sales Kickoff Infographic

Initial Data & Insights from the Thanksgiving Shopping Bonanza

The six-day stretch between Thanksgiving Eve and Cyber Monday is the unofficial kickoff of the holiday shopping season. And, if projections are correct, it’s shaping up to be a profitable one.

Credit Card Dispute

Credit Card Dispute

Get the Rundown on the Credit Card Dispute Process

A credit card dispute, more commonly known as a credit card chargeback, occurs after your customer, identifying a transaction they believe is not valid, disputes the transaction to the issuing bank.